Frequently Asked Questions
Everything you need to know about bringing Nakama into your home.
What materials are used in Nakama home products?
We prioritize sustainability and durability, using premium materials such as organic cotton, sustainably sourced hardwoods, and eco-friendly ceramics to ensure your home essentials last a lifetime.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.
What is your return policy for home decor and furniture?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do you offer international shipping?
Currently, Nakama ships to most countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
How should I care for my Nakama textiles?
To maintain the quality of our textiles, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Specific care instructions are included on the label of each product.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay for larger furniture purchases.